How to Prioritize Guest Communication in 3 Easy Steps

3. In-room technology

The buzzword for guest experience is convenience, and since property tech solutions are aimed at reducing inefficiencies in the guest (and property manager) experience, it’s no surprise 31% of guests want a voice-controlled device in their room. 

Appeal to tech-savvy guests and the millions of people who already use similar tech in their homes by adding a virtual concierge service to your properties. Voice assist technology such as Xplorie’s customizable in-room virtual concierge, SmartHost, can answer up to 4 million pre-loaded questions. This allows you to offer personalized information to your guests instantly. You can tailor the smart tech to each of your properties, for example, to request more towels or to ask how to turn on the TV or hot tub.

Automating guest communication streamlines both their experience and business efficiency, as according to StayFi it can save up to 70% of your time. This means you can redistribute your resources into attracting more guests. Guests will be able to use this in-room tech to find out room-specific information, get restaurant and activity recommendations, and if lodging providers also have an activity program with Xplorie, they can book their activities.

Technology is forever advancing and with it the expectations from guests for more efficient vacation experiences and reliable, speedy service. Keeping up with market demands and vacation rental trends means you can appeal to a broader range of potential customers, and create great guest experiences that keep them coming back time and time again.


Xplorie is the leading platform in guest acquisition and retention solutions for leisure lodging providers. Since 1996, Xplorie has leveraged local and complementary activities to help lodging providers differentiate their properties, improve guest loyalty and increase top-line revenue. To learn more about how Xplorie enables lodging providers to deliver an unforgettable vacation experience to guests, visit

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