Author: Eliza

3. In-room technology

The buzzword for guest experience is convenience, and since property tech solutions are aimed at reducing inefficiencies in the guest (and property manager) experience, it’s no surprise 31% of guests want a voice-controlled device in their room. 

Appeal to tech-savvy guests and the millions of people who already use similar tech in their homes by adding a virtual concierge service to your properties. Voice assist technology such as Xplorie’s customizable in-room virtual concierge, SmartHost, can answer up to 4 million pre-loaded questions. This allows you to offer personalized information to your guests instantly. You can tailor the smart tech to each of your properties, for example, to request more towels or to ask how to turn on the TV or hot tub.

Automating guest communication streamlines both their experience and business efficiency, as according to StayFi it can save up to 70% of your time. This

June 1, 2022

Winning new guests is every property manager’s mission but did you know that it’s much cheaper and way more effective to appeal to those who’ve already booked stays at your properties? Focus your rental occupancy strategy on gaining guest loyalty this summer season and see a boost in future bookings. 

The likelihood of guests returning to a vacation rental hinges directly on their experience and guest satisfaction. And since memories are much more valuable to people than materialistic possession these days – creating the perfect setting and supporting guests to plan their desired trip is the ultimate way to increase return on experience (ROE) guests. 

Below we’ve listed the five best ways to give your guests a five-star experience that keeps them coming back every season and the solutions that can help you achieve this:

5 easy ways to create return guests 

1. Understand their needs

Knowing

June 8, 2022

Is there a difference between a tourist and a traveler? Who are the tourists? The travelers? There are clear generational divides in how people are staying in vacation rentals. So, how do you appeal to a diverse range of guests? 

Then there are the constant shifts of industry travel trends to consider. So, that may leave you wondering, what do guests want?

Be careful who you brand as a tourist. Guests who just want to go on vacation and see all the sights, won’t mind it, but it may be received negatively by those in the younger generations who are clued up on sustainability and value experiences over the materialistic. They’re travelers now. 

Travelers are more likely to trip stack, exploring as many cultures as they can, they’ll eat like a local, and will be set on discovering secret spots. So, how can you help travelers achieve

Planned trips

In the past travelers have preferred to ‘see what happens when they get there as a bid to explore cultures in a more authentic way, this year we’re likely to see the opposite. Those taking long-awaited or postponed trips may turn to packages that plan everything for them in order to get the best out of their vacation. 

Almost two-thirds of millennials would pay for someone else to plan their trip/excursions. Don’t let this opportunity go to waste, add value to your accommodation with discounts to local attractions and attract guests looking for help planning their trip. When property managers join the Xplorie program, you can offer free passes to activities at no extra cost to your guests. 

Peaceful travel

Whilst urban destinations are set to recover fully by the end of next year, some travelers are still choosing rural locations and continue to favor quiet, relaxing

Explore

Tourism has moved on, and suppliers need to meet the new demands of guests, who now often identify themselves as travelers. Guests seek new experiences. As shown by Tripadvisor’s report, 73% of Americans think it’s important to have new experiences, as well as to visit new places, meet new people, and try new foods.

Two-thirds placed high importance on learning the culture and history of the destination, which may be the reason for global interest in guided cultural activities increasing. 

Help adventurous guests explore a destination by making it easy for them to plan their dream trip with in-room technology. Voice assist devices, such as virtual concierge SmartHost, enable guests to find activities that suit them from the comfort of the vacation rental. 

They’ll have access to local opportunities they may have otherwise missed out on, allowing them to experience the location authentically and create those unforgettable memories.